Refund policy

Every RaisedBy necklace is made to order and personalized for you. We do not accept returns or refunds for a change of mind once production has started.

If your necklace or card arrives damaged, defective, or printed with the wrong message, email hello@getraisedby.com within 30 days of delivery. Include your order number and clear photos. We will remake it at no charge when the issue is on our side or our production partner’s side.

We cannot remake or refund for buyer typos, wrong address details you entered, or preference changes after you place the order. Please double check the message and shipping address before you pay.

If a remake is not possible, we will work with you on the fairest next step. You will get tracking when any replacement leaves Florida.